Return & Refund Policy

NorthVance LLC operates as a house-of-brands company: as we launch direct-to-consumer brands, each will have its own independent storefront. This page sets out the standard return and refund policy intended to apply across our brands. An individual brand may publish its own policy with different timeframes or conditions suited to its products; where that is the case, the brand-specific policy posted on that brand's storefront controls. Otherwise, the policy below applies to any purchase made from a NorthVance LLC brand. No brand under NorthVance LLC has launched a storefront yet; this policy will take effect as brands go live.

1. Return Window

You may request a return within 30 days of the delivery date shown in your shipping confirmation. Requests submitted after 30 days will be reviewed on a case-by-case basis at our discretion.

2. Condition of Returned Items

To be eligible for a return, an item generally must be:

• Unused, unworn, and in its original condition;
• In its original packaging, with tags and any included accessories;
• Accompanied by proof of purchase (order number or confirmation email).

For hygiene and safety reasons, certain categories of goods — including personal care items that have been opened or used, and any item marked as final sale at the time of purchase — are not eligible for return unless the item arrived damaged or defective.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery with your order number and photos of the item. We will provide a replacement, a full refund, or store credit, at your preference, at no additional cost to you.

4. How to Start a Return

Email {BUSINESS_EMAIL} with the brand name, your order number, and the reason for your return. We will confirm your eligibility and provide instructions for sending the item back. Please do not send items back before receiving return instructions, as unsolicited returns may not be processed.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges on the original order are non-refundable unless the return is the result of our error (damaged, defective, or incorrect item).

6. Exchanges

If you need a different size, color, or variant, the fastest way to get it is to return the original item for a refund and place a new order. For defective or incorrect items, contact us and we will arrange a direct exchange where possible.

7. Return Shipping Costs

Unless the return is due to our error, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for returned items lost or damaged in transit back to us.

8. Cancellations

Orders can typically be canceled free of charge if they have not yet entered fulfillment. Once an order has shipped, it is treated as a standard return under this policy.

9. Contact Us

Questions about a return or refund can be sent to {BUSINESS_EMAIL}. Please include the brand name and your order number so we can assist you as quickly as possible.