Shipping Policy

NorthVance LLC operates as a house-of-brands company: as we launch direct-to-consumer brands, each will have its own independent storefront and fulfillment setup. This page sets out the standard shipping policy intended to apply across our brands. An individual brand may publish more specific shipping information (carriers, rates, or delivery estimates) on its own storefront; where that is the case, the brand-specific information controls. Otherwise, the policy below applies. No brand under NorthVance LLC has launched a storefront yet; this policy will take effect as brands go live.

1. Order Processing Time

Orders are typically processed and handed to a shipping carrier within 1–3 business days of purchase. Orders placed on weekends or public holidays are processed on the next business day. Processing times may be longer during high-volume periods, which will be noted on the relevant brand's storefront if applicable.

2. Shipping Methods and Delivery Estimates

We ship using established national and international carriers. Typical delivery windows, once an order has shipped, are:

• Domestic (United States): 3–7 business days
• International: 7–21 business days, depending on destination

These are estimates, not guarantees. Delivery times can be affected by carrier delays, customs processing, weather, and other factors outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout on the relevant brand storefront based on the destination, weight, and shipping method selected. Any applicable free-shipping thresholds or promotions will be displayed on that brand's storefront.

4. International Orders, Customs, and Duties

For orders shipped outside the United States, the recipient is responsible for any customs duties, import taxes, or other fees levied by the destination country. These charges are determined by the destination country's customs authority and are not included in the item price or shipping cost paid at checkout. We are not able to predict or refund these charges.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. If you do not receive tracking information within the expected processing window, contact us and we will look into it.

6. Shipping Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after placing an order, contact us immediately and we will try to correct it before the order ships.

7. Lost or Delayed Packages

If tracking shows a package as delivered but you have not received it, or if a package appears to be lost in transit, contact us within 14 days so we can open an investigation with the carrier and arrange a replacement or refund where appropriate.

8. Split Shipments

Orders containing multiple items may occasionally ship in separate packages, at no additional cost to you, if items are fulfilled from different locations.

9. Contact Us

Questions about shipping or a specific order can be sent to {BUSINESS_EMAIL}. Please include the brand name and your order number so we can assist you as quickly as possible.